Return & Refund Policy

At Mazzeta Pro, we want you to be completely satisfied with your purchase. If your gear doesn’t work out, we make returns and exchanges simple.

Eligibility for Returns

  • You may return items within 14 days of delivery.
  • Products must be unused, unworn, and in original packaging.
  • Proof of purchase (order confirmation or receipt) is required.
  • Custom or personalized items cannot be returned unless they arrive damaged or defective.

Exchanges

  • Exchanges are available for sizing or product issues, subject to stock availability.
  • If your preferred size or model is unavailable, we can offer a refund or store credit.

Return Process

  1. Contact our support team at [Insert Email Address] with your order number and reason for return.
  2. We’ll provide you with return instructions and the shipping address.
  3. Ship the item back to us in secure packaging.
  4. Once received and inspected, we’ll notify you about your refund or exchange.

Shipping Costs

  • Customers are responsible for return shipping costs unless the product was defective or shipped incorrectly.
  • Original shipping charges are non-refundable.

Refunds

  • Approved refunds will be issued to your original payment method.
  • Refunds may take 5–10 business days to appear in your account, depending on your payment provider.

Damaged or Defective Items

If your order arrives damaged or faulty, please contact us within 48 hours of delivery with photos of the issue. We’ll arrange a replacement or a full refund at no additional cost.

Non-Returnable Items

  • Custom or personalized products
  • Gift cards
  • Final sale or clearance items